Last Updated: 16 February 2026

1. Acceptance of Terms

By accessing or using the Evershine Global website and services, you agree to be bound by these Terms and Conditions (“T&C”). Evershine Global provides visa assistance, air ticket booking, and tour services subject to your compliance with these T&C. If you do not agree with any part of these terms, you must not use our website or services. Continued use of our services indicates acceptance of these terms.

2. Scope of Services

2.1 Visa Assistance

We act only as an intermediary to assist customers in submitting visa applications to embassies and consulates. We do not have authority to approve or reject visas. Final decisions are made by the respective government authorities.

2.2 Ticket Booking & Travel Services

We provide air ticket booking and travel arrangement services. For third-party services such as airlines, hotels, and transport providers, we act only as a booking facilitator. The final service contract is between you and the service provider.

2.3 Tour Packages

We provide domestic and international tour packages including accommodation, transport, and travel arrangements. Some services may be provided by third-party suppliers.

2.4 Eligibility

Our services are available only to individuals aged 18 or above and legally capable of entering contracts. We reserve the right to refuse service if false information is provided.

3. User Responsibilities

3.1 Accurate Information

You agree to provide complete, accurate, and genuine information and documents for bookings and visa processing.

3.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of login details.

3.3 Prohibited Activities

You agree not to use our services for illegal, fraudulent, or harmful activities.

4. Booking and Payments

4.1 Booking Confirmation

Bookings are confirmed only after full or required payment is received and confirmation is issued by us.

4.2 Pricing

Prices may change due to embassy fee changes, airline charges, taxes, or supplier pricing updates.

4.3 Payment Terms

Payments must be made using accepted payment methods. Any bank or gateway charges are the customer’s responsibility.

5. Visa Processing Terms

• We do not guarantee visa approval.

• Visa decisions are made by embassies or government authorities.

• Processing times are estimates and may change.

• Visa and service fees may be non-refundable after application submission.

• Customers must verify visa details after receiving documents.

6. Travel and Tour Terms

6.1 Itinerary Changes

Tour itineraries may change due to weather, operational issues, government restrictions, or safety concerns.

6.2 Third-Party Services

We are not responsible for failures or issues caused by third-party providers such as airlines or hotels.

6.3 Traveler Conduct

We reserve the right to remove travelers from tours if behavior is unsafe, illegal, or disruptive.

7. Cancellation and Refunds

• Visa fees and service charges are usually non-refundable after submission.

• Tour cancellations may be subject to cancellation charges.

• Refund timelines depend on suppliers and payment providers.

(Full details may be provided in our Refund Policy.)

8. Disclaimer of Warranties

All services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

9. Limitation of Liability

• We are not liable for visa rejection, travel delays, or supplier failures.

• We are not responsible for indirect losses such as missed flights, lost business, or personal losses.

• Our maximum liability is limited to the service fee paid to us for the specific service.

10. Intellectual Property

All website content including text, design, and graphics belongs to Evershine Global and cannot be copied or reused without permission.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or policies.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of services means you accept updated terms.

13. Governing Law

These Terms shall be governed by the laws of Sri Lanka. Any disputes shall be handled by the courts of Sri Lanka.

14. Contact Information

For questions regarding these Terms:

Phone: +94 77 948 4164
Email: evershine.global87@gmail.com
Address: 83/1 W.A. Silva Mawatha, Wellawatta, Sri Lanka

15. General Provisions

• These Terms form the complete agreement between you and Evershine Global.

• If any part is found invalid, remaining sections remain valid.

• Failure to enforce any part does not waive our rights.